What we do

Six steps, run in order — because the fifth one fails if the first four have not been done.

Most healthcare marketing sells you step five and skips one to four. That is why the results stop the moment you stop paying. This is the whole sequence, in plain language. Click any step for the detail.

THE THREE PHASES6 STEPS
Build · steps 1–2 Engineering and research. Us, with your IT team. Nothing visible to a patient yet.
Publish · steps 3–4 This is where your consultants are needed — three to five hours a month, and it cannot be substituted.
Compound · steps 5–6 Enquiries and maintenance. Where most agencies start, and where we finish.
We call this the 6C Model. The names are ours; the order is not negotiable.
The six steps

In order.

Each step has its own page. The plain heading is what it means. The name in quotes is what we call it internally, so you recognise it in a proposal.

01

Foundations

We call it "Code"

Making sure the machines can read your site at all. Page speed, the settings that let AI systems in, and the groundwork nobody sees.

6–10 weeks40 to 120 fixes
02

Listening

We call it "Context"

Finding out what your patients actually type, and who gets named today when they ask. All of it finished before a word is written.

4–6 weeksBefore writing starts
03

Making

We call it "Content"

Articles, video and diagrams made with your consultants. We record them answering questions rather than asking them to write.

Ongoing40 min of their time per piece
04

Trust

We call it "Credibility"

Making your doctors checkable — registration numbers, published work, and links to sources you do not control.

6–12 monthsThe slowest, and the moat
05

Enquiries

We call it "Conversion"

Campaigns and landing pages. Only once the first four hold, because ads pointed at a weak reputation buy a patient once.

90-day cycles5% of our work
06

Keeping it working

We call it "Continuity"

The monthly check. Websites break silently and medical content goes out of date.

Monthly20 minutes

Why the order cannot be changed.

Nothing works if machines cannot read your site. Google's AI answers are built from pages Google has already read. Step 1 comes first for that reason alone.

Writing before research answers the wrong questions. That is how a practice ends up with forty articles and no patients.

Content without verifiable authorship belongs to nobody. Steps 3 and 4 are one job, not two — publishing without credentials is production, not publishing.

Ads pointed at a weak reputation buy a patient once. Step 5 needs the four before it, or the money leaves nothing behind.

The only flexible one

Step 6 can start early, and should. Everything else runs in sequence.

Which steps are you missing?

The free audit tells you which of the six are done, which are half done, and which have never been started. About a week. You keep the findings either way.

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