Insights

Working notes, not thought leadership.

Technical write-ups from live work — what we changed, what it did, and what we got wrong. Written for people who will have to implement it.

01
Australia·4 min read
Five limbs, thirteen requirements, and why everyone says seven

Section 133 has five limbs, not seven. The source of the widespread error, and what the law actually says.

26 Aug 2026
02
AI Search·3 min read
Where AI Overviews actually appear in health search

What the available evidence says about when AI Overviews surface on health queries, and what that means for healthcare visibility.

26 Aug 2026
03
India·3 min read
The one thing a diagnostic centre may never advertise

Section 22 of the PCPNDT Act draws a hard line around advertising sex-selection and prenatal sex-determination services.

26 Aug 2026
04
Australia·3 min read
Ahpra's own guidelines print the wrong penalty

A source-check of the penalty wording and the practical lesson for healthcare compliance content.

26 Aug 2026
05
Evidence Audit·3 min read
Where “47% of patients use AI to find a doctor” came from

Tracing a healthcare marketing statistic back to its source, and what the evidence actually supports.

26 Aug 2026
01
E-E-A-T·6 min read
Author schema: the markup your consultant's profile page is missing

Google's E-E-A-T pipeline cannot credit qualifications it cannot find in the code. Here is the entity, field by field.

22 Jul 2026
02
AI Search·9 min read
We ran fifty patient queries through four AI systems. Doctors were named in under 20%.

Oncology, cardiology and orthopaedics. The pattern behind which clinicians got named is uncomfortable but learnable.

15 Jul 2026
03
Australia·10 min read
AHPRA compliance for healthcare marketing, rule by rule

No outcome testimonials, no before-and-after, no "best doctor" claims. Penalties reach $60,000 per offence.

8 Jul 2026
04
Technical·5 min read
Your robots.txt is probably blocking the AI that should be citing you

GPTBot, ClaudeBot, PerplexityBot, Google-Extended, CCBot. Most CMS defaults disallow them, and nobody checks.

1 Jul 2026
05
Content·7 min read
Doctor profiling done properly: video, long-form and the schema that connects them

A surgeon with 2,000 cases holds an advantage no content farm can fabricate — but only if it is machine-readable.

24 Jun 2026
06
Nuclear Medicine·6 min read
What running a PET-CT second-read service taught us about patient trust

A scan uploaded from Lagos at 2am does not need marketing language. Four things we changed after the first hundred cases.

10 Jun 2026
07
Strategy·4 min read
Why we run the Second Read platform on profit-share instead of retainer

When revenue depends on patients actually served, every internal argument gets settled by the same question.

3 Jun 2026
08
E-E-A-T·10 min read
E-E-A-T and YMYL for clinical websites: what the framework actually asks for

E-E-A-T is not a ranking factor and there is no E-E-A-T score. What that means for what you should actually build on a clinical site.

Reviewed 2 Aug 2026
09
India·9 min read
The medical advertising code that actually applies in India (it is not the one you think)

Almost every compliance guide published since late 2023 cites regulations held in abeyance three weeks after notification. Here is the operative code, with dates.

Verified 2 Aug 2026
10
Diagnostic·6 min read
Marketing spend versus waiting-list length: the diagnostic nobody runs first

Demand, conversion, capacity and retention produce identical symptoms. Only one of them is fixed by marketing. Four numbers separate them in an afternoon.

4 July 2026
11
UX·8 min read
What frightened people actually read at 2am

Phone, in bed, two days after a diagnosis, sixty percent comprehension. What we changed after watching that person use a real clinical service.

21 June 2026
12
Technical·7 min read
Core Web Vitals on a hospital CMS: where the four seconds go

LCP, INP and CLS on an enterprise platform you cannot replace, through an IT queue you cannot skip. The audit, in order of time recovered.

9 June 2026
13
Practice·6 min read
The work we turn down, and why

An agency that has never declined an engagement has no position. Eight briefs we do not take, stated in advance rather than discovered mid-engagement.

17 May 2026
14
Media & brand·10 min read
Media selection for healthcare: which platform, for whom, and why most hospitals get it backwards

A practical framework for choosing Facebook, Instagram, LinkedIn, X, YouTube, Google and professional networks by audience and job-to-be-done.

2 Aug 2026
Same notes, read aloudPODCAST · 3 LIVE
Podcast · EP.08
Fifty patient queries, four answer engines
26:10
MP3 128k
TRANSCRIPT REQ.
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Podcast · EP.09
AHPRA rule by rule, with a health lawyer
41:35
MP3 128k
TRANSCRIPT REQ.
#pod-ep-09
Podcast · EP.10
What frightened people actually read at 2am
22:58
MP3 128k
TRANSCRIPT REQ.
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Every published piece is recorded. Transcripts are posted with each episode, because a transcript is indexable and an audio file is not.